Usually 1-3 business days. Shipping may take longer during holidays or high-volume periods.

Yes! Select "Pickup" at checkout and collect your order at Unit 107, 2600 John St, Markham, ON, L3R 3W3 during 10 AM - 5 PM.

• Free pickup, no appointment or minimum purchase required.
• Check our Google hours for holiday updates.

All our orders are shipped from Toronto, Canada, so you can expect fast and reliable delivery across Canada and beyond!

Yes! Once your order ships, we'll send you an email with tracking details.

We use FlashBox, Canada Post, UPS, or Intelcome, depending on your location and package size.

Yes! Contact cs@oceanbuy.ca to add items before your order ships. Once shipped, products cannot be added.

Yes! Orders to the same person and address may be combined into a single shipment without notice.

Your pre-order will ship once the item is back in stock, which usually takes 3-5 business days. Your order will be held until then.

If a package is returned due to a wrong address, you can:

• Reship the order (customer pays extra shipping), or
• Refund the product only (shipping cost + 10% restocking fee may apply).

Please monitor your tracking, as the courier may not contact you. Multiple failed deliveries follow the same rules.

Oceanbuy is not responsible for lost or stolen packages. Please track your order and consider a shipping protection plan for extra security.

The Shipping Protection Plan protects your package from damage, loss, or theft. You can add it at checkout, and the fee is based on your order's total value.