运输和退货政策

1.下单后包裹多久寄出?
OCEANBUY的处理天数通常为1-3个工作日,如果您订单中的某些产品需要从其他仓库转移,有时为5个工作日。例如,您在 1 月 1 日下单,我们将在 1 月 3 日或之前发货。
包裹发货时,我们将向客户发送带有跟踪号的电子邮件。如果您在订单状态更新为“已完成”后没有看到我们的电子邮件,请检查您的“垃圾邮件”文件夹。或者联系我们获取进一步的帮助。

2.包裹需要多久时间送到,运费是多少?
-GTA:阿贾克斯、布兰普顿、伯灵顿、多伦多市中心、怡陶碧谷、密西沙加、纽马克特、北约克、奥克维尔、奥沙瓦、皮克林、里士满山、斯卡伯勒、桑希尔、惠比、伍德布里奇
如果订单达到税前 $69 加元,以上这些地区可以免费送货,否则将收取 $6.99 加元的订单费用。交付需要 1-3 个工作日。

-加拿大: 注意:我们不接受邮政信箱。 如果订单税前达到 $99 加元,我们将提供免费送货服务,否则将收取 $9.99 加元的订单费用。 ON和QC发货1-5个工作日,外省5-10个工作日发货。

-美国: 注意:我们不运送到阿拉斯加和夏威夷。 如果订单税前达到 $99 加元,我们将提供免费送货服务,否则将收取 $9.99 加元的订单费用。交付需要 1-5 个工作日。

3. OCEANBUY 将使用哪些类型的运营商?
我们通常会使用 UPS 或Canada Post在加拿大交付。对于 GTA 选定区域,我们通常会使用本地送货服务,他们会在晚上 7-10 点左右为您送货,并会通过短信向您发送通知。对于美国,我们将使用 USPS。

4. 为什么我在加拿大邮政官网查不到运单号?
由于OCEANBUY将使用第三方承运商将所有包裹(尤其是那些包裹运送到ON,QC以外的省份)运送到加拿大邮政,因此您所在地区的加拿大邮政会延迟扫描和更新跟踪状态到他们的官方网站。在加拿大邮政官方网站上检查您的包裹状态通常需要大约一周的时间,因为他们不会在包裹到达您所在地区之前更新它。

5. 关于包裹派送失败
如果包裹状态在承运人网站上显示为“已交付”,但您尚未收到包裹,请在 5 个工作日内与我们联系。我们将共同努力联系承运人并检查包裹的位置。
承运人将通过电子邮件或电话联系您进行调查,请您务必回复。 由于客户姓名错误、收货地址错误、或客户不在家、未在合理时间内取件而导致包裹未能交付给客户,均不属于OCEANBUY的失误。
如果包裹退回给 OCEANBUY,OCEANBUY 将通过电子邮件发送给客户。 如果客户选择重新发送包裹,客户需要支付额外的运费。 如果客户选择取消订单,OCEANBUY 将退还产品费用给客户,但所有运费除外。
根据客户的收货地址,承运人有几种送货方式: 直接将包裹送到门口签收。 在您的社区电子邮件中,包裹储物柜。 留下卡片通知,让顾客到附近的指定取件点取件。

Based on 16100 reviews
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It’s very sick and turns over aubergine on certain skin

Excited to try. Great value for quantity.

Love this cleansing balm. Really does clean my face and keeping it Moisturized.

Love Mediheal Toner pads. Great for travels too.

Love this pretty package for lips!

Love this set to complete my BOJ collection!

S
DR. CEURACLE Vegan Kombucha Tea Essence 150ml
Saniya K.
Awesome

Like it

Great lotion

I hate using body lotion. It always leaves my skin feeling sticky and makes my clothes stick to my skin even after it's tried. Not this lotion. It's super moisturizing without being sticky and it makes me skin feel insanely smooth and soft. The scent is also really good to, for someone who's usually adverse to scented lotions. My skin has been loving this.

Great

Brightens and moisturizes

So hydrating!

I have been using COSRX for years and love using this as my last step! I have combination skin and it works great for me. I will also put it on any dry spots on my body before bed and I wake up with hydrated skin!

Good but

It's very good, there are better ones, but I really liked it

Reduce pores

Good exfoliate for sensitive skin, not too harsh

Best Mascara for Stubborn Lashes

It holds up very well— in fact all of the waterproof mascaras from the Heroine line last long. I usually work 12 hour night shifts and it doesn’t budge. I’ve also slept in this mascara afterwards and it still stayed on. I’ve ugly sobbed in this mascara and it was still on. I have very stubborn straight Asian lashes that are hard to curl, but this mascara holds the curl very well. Anyone who is looking to buy this mascara should get the mascara removed the brand sells or should use a good oil cleanser to remove the mascara.

Works well for all skin and races

it worked well for my skin type, will buy more.....Goodbye expensive skin care

love it

as a mama too, I do not have time to blow dry straighten or curl my hair, but this product has made my life 100 times easier you apply when it's damp and you let it air dry and that is the result. Looks like I did something to it when I absolutely did nothing. Hair I have is long but very thin, Very frizzy very cozy, but this product has moved out my hair with without weighing it down. I cannot wait to try the shampoo and conditioner.

Le parfait tonique

Premier geste du matin et du soir, sur une peau propre, avec juste un peu d’émolliant.
Parfait!

N
CLIO Kill Lash Superproof Mascara 7g - 3 Types
Nan m.
Lashes stay lifted

This is by far the best mascara for stubborn straight lashes, it works better than the heroine mascara in my opinion! The skinnier wand prevents lashes from clumping too which is a huge plus.

Cute but lowkey small

Wonderful product although came a little dirty

The product comes exactly as pictured and works wonderfully. It elongated my lashes, holds a curl very well, and doesn’t have a clumpy formula. It’s by far the best mascara I’ve used! However, when it arrived, the packaging had some dirt on the outside but didn’t appear to be opened or used. The product also has a strange plasticy smell.

Use for facial shaving

An influencer on YouTube recommended this for an inexpensive shave cream for at home dermaplaning. I will never go back to dry shaving my face again! This is way better, it is thin enough to allow all the hairs to be grabbed but slippy enough that the razor glides and doesn't grab the skin. It's a pretty decent size, so since I'm only using it for shaving I doubt I'm going to run out.