Refund policy

Return & Refund Policy

*Customers Will be Responsible for Return Shipping Costs.

At Oceabuy we want to ensure all our products are of the highest standard for quality.

As a result, a few products are sold at final sale for safety, health and hygenic reasons such as beauty accessories, apparel, cutlery, hair accessories, and jewelry. Your complete satisfaction is our top priority. Thanks for shopping at Oceanbuy!

Due to COVID-19 and other’s safety requests, we kindly ask that all items requested for return / exchange are not used or expired, undamaged and unopened packaging. Items are expected to be in the exact same condition as when you received it, and are in the original box and/or packaging with all tags, if any.

If you are not entirely satisfied with your purchase, we’re here to help. In the unlikely event that you do receive a defective product, we implore you to contact our customer support team at cs@oceanbuy.ca

For all other cases, please refer to the following rules

// Item(s) purchase online can be returned through online exclusively by mail

// Item(s) purchased in one of our retail stores can be returned in-stores only

// All hygienic products that are made for contact with skin/hair, such as earrings, barrettes, hair accessories, face tools, apparel, and cutlery are final sale

// Original receipt or packing slip is required for all returns and exchanges

// Item(s) must be in its original packaging, unopened and unused

// Returns for item(s)_ purchased online are issued as a store-credit for online purchases only

// You have 7 days to return or exchange purchased item(s) after delivery

// Original shipping fees are non-refundable in any form once tracking information was generated

// Oceanbuy is not responsible for any additional return shipping handling fees made. And is only responsible for initial shipment charges

How to return

If you wish to return item(s) purchased from our website, please email our customer support team at support@oceanbuy.ca. Further instructions are provided on a case by case basis.

ALL SALE / DISCOUNTED ITEMS ARE FINAL SALE AND CANNOT BE EXCHANGED

Oceanbuy will not offer store credit for any open, used, or damaged products. Customers are to provide photos of their returning products before being shipped in case of damage during transit.

You must notify us for any discrepancies with your order within 7 days after delivery. Please be advised that we may not assist you in your inquiry if you fail to notify us within the named period.

Please be advised that these general guidelines are subject to change on a case by case basis.

Defects

If you received a defective item, please notify us within 7 days of receipt via email.

Please explain the nature of the defect and include photos or video. For items received via our courier, and if the item is damaged will require photos of the inner and outer packaging for evidence.

Non-defects

We want you to be happy with your purchase and allow returns within 7 days of receipt even if there is no defect. All unopened products that do not affect the resale returned at the customer’s expense Oceanbuy.ca will not be responsible for any return or replacement shipping fees charges.

You will be eligible for exchange with a similar item / any item of your choice, for which you may top up any difference.

Please note If the product caused allergies that will not be allowed to return, please be careful before ordering and make sure to avoid which ingredients may be allergic.

The returned items must use the original packaging (including invoice and any gifts).

Apply a return and exchange application-application passed- send back the original package-customer service will check the product -customers can choose to exchange or refund-the exchange will be shipped again or the refund will be directly returned to the account used for payment.OCEANBUY reserves the right to change our return policy and/or reject any exchange request for any reason without prior notice. In case of any dispute, OCEANBUY reserves the right of final decision.

Out of Stock Items

In the event that your order includes an item that is out of stock, we will refund the amount of the item that was out of stock, and will proceed to deliver the rest of the order.

We will inform you if the item is out of stock and ask if you would like to get a refund for that item or replace it with a different design or item.

Cancellations

You can cancel your order anytime before shipping.

If you want to cancel the order after shipping, please opt to return the item at the terms above under non-defects.

If you need further assistance, email us at cs@oceanbuy.ca OR go to our home page-contact us-submit your comment.

Based on 14506 reviews
82%
(11906)
18%
(2597)
0%
(1)
0%
(1)
0%
(1)

Loved the shampoo, but the conditioner didn't work as effectively on my hair.

Loved it! Smells nice, works perfectly even on bleached hair.

Good texture, good scent!

I've always hated how lotion feels, but this one is light and refreshing! The 'creamy' scent is most noticable fresh out the bottle, but the strawberry scent comes out more once I put it on. Overall, pretty great! I'm thinking of getting the chocolate one for my brother. ^^

This Face Mask Works Miracles

These help calm the redness of my skin and make my skin softer. The face masks are very fragile so be gentle when pulling them out of the package. I always make sure to use the excess serum in the package to rub on my neck after I have finished using the mask.

Good moisturizer for those persons with sensitive skin.

Used on face and around eyes.

Obsessed

I LOVE this!! I was hesitant at first after reading what it was….but I got over that super quick lol. I put it on every night before bed and works great with my sensitive skin.

Great for stubborn lash

As an Asian household pretty much all my sisters, and I use this mascara for our eyelashes. It’s one of the only mascaras that keep the curl of our stubborn Asian lashes all day, although it’s pretty difficult to take off at the end of the day so I recommend either purchasing the remover or using an oil cleanser, because it pretty much won’t come off without it which can be a good or bad thing

Lovvvvve!

Absolutely loooove this product. My skin is sooo soft after using it each night. I’m definitely going to repurchase!

Great Amazon Find

This product is fantastic. I’ve been using it for 5 weeks and I notice a positive difference in my skin.

SO MUCH SERUM!!

I did not expect the package to have so much serum! I threw out my first pack after using (such a waste T_T) but now I have been keeping the packages and using the serum in my daily skincare up to 5 days after I use the mask. The value for this stuff is absolutely insane. Also, it's great for sensitive skin and super moisturizing!

Good but careful.

I always get tiny cuts in my face.
But I blame myself as I don’t get my face moist enough and don’t stretch the skin properly to have a smooth surface.
If you have bumpier skin forget it you’ll cut yourself multiple times.
Good and sharp.

My favourite line of Korean skin care by far

Get the snail moisturizer, it’s amazing. I have several of the products including cleansers and since I’ve started using them approximately a year ago I have not had any adult breakouts. People complement me on the tone of my skin now! And it’s price is extremely reasonable

Not sticky

Although it is an oil, it is not sticky. The scent is also good. There's no gutsy remake, so I don't know how it fell, but it's comfortable to use.

I was looking for something that would not just brighten my under eyes but maybe help them with volume loss. So far I really love it. And can’t beat the ingredients. My mom even bought it.

Very good moisturizer

Finally found moisturizer that perfectly matches my skin. I am in my mid 40’s and needed something that will make my skin look soft and glowy. This product definitely does it. I use it in AM & PM. Great under make up. Highly recommend!

The best mascara for short lashes

This is the only beauty product I buy on repeat. I have short, straight lashes and this is the ONLY mascara that keeps my lashes up and curled all day. Word of advice, buy the remover, because this stuff is not coming off your lashes until you use that remover.

Absolutely the best

This oil is absolutely amazing, one of the best purchases I have made in quite a while. Leaves my hair feeling silking smooth and smells divine. I will be buying this again.

loveeeeeeeee

i used for a while, it was really nice for sensitive skin! it actually cleared my skin and gave me the 'poreless' look/skin. It is very similar to the toner

The best lip balm ever

A absolutely, amazing, lip balm, adorable, design, and very moisturizing.

So cute

Very cute headband. Perfect for my routine.

quality

It covers very well

Love it

One of my favorite products, by my favorite skincare brand. Really gives you that clean shiny porcelaine skin appearance. (Although maybe check local Asian beauty stores because they could have better prices)

Very satisfied!

The product was a repeat gift for my granddaughter. She loves it!

Love this toner pad!

I use this toner pad morning and nightime, and it gives that brightening effect. I've only been using this for less than a month, but I could say it's worth the purchase. Brightens your skin, I did not get any breakouts but every skin is different. It's a bit expensive though.

Satisfaite

Je ne suis pas bilingue , j’aimerais des courriels en français. Livraison rapide et colis en bon état.