运输和退货政策

1.下单后包裹多久寄出?
OCEANBUY的处理天数通常为1-3个工作日,如果您订单中的某些产品需要从其他仓库转移,有时为5个工作日。例如,您在 1 月 1 日下单,我们将在 1 月 3 日或之前发货。
包裹发货时,我们将向客户发送带有跟踪号的电子邮件。如果您在订单状态更新为“已完成”后没有看到我们的电子邮件,请检查您的“垃圾邮件”文件夹。或者联系我们获取进一步的帮助。

2.包裹需要多久时间送到,运费是多少?
-GTA:阿贾克斯、布兰普顿、伯灵顿、多伦多市中心、怡陶碧谷、密西沙加、纽马克特、北约克、奥克维尔、奥沙瓦、皮克林、里士满山、斯卡伯勒、桑希尔、惠比、伍德布里奇
如果订单达到税前 $69 加元,以上这些地区可以免费送货,否则将收取 $6.99 加元的订单费用。交付需要 1-3 个工作日。

-加拿大: 注意:我们不接受邮政信箱。 如果订单税前达到 $99 加元,我们将提供免费送货服务,否则将收取 $9.99 加元的订单费用。 ON和QC发货1-5个工作日,外省5-10个工作日发货。

-美国: 注意:我们不运送到阿拉斯加和夏威夷。 如果订单税前达到 $99 加元,我们将提供免费送货服务,否则将收取 $9.99 加元的订单费用。交付需要 1-5 个工作日。

3. OCEANBUY 将使用哪些类型的运营商?
我们通常会使用 UPS 或Canada Post在加拿大交付。对于 GTA 选定区域,我们通常会使用本地送货服务,他们会在晚上 7-10 点左右为您送货,并会通过短信向您发送通知。对于美国,我们将使用 USPS。

4. 为什么我在加拿大邮政官网查不到运单号?
由于OCEANBUY将使用第三方承运商将所有包裹(尤其是那些包裹运送到ON,QC以外的省份)运送到加拿大邮政,因此您所在地区的加拿大邮政会延迟扫描和更新跟踪状态到他们的官方网站。在加拿大邮政官方网站上检查您的包裹状态通常需要大约一周的时间,因为他们不会在包裹到达您所在地区之前更新它。

5. 关于包裹派送失败
如果包裹状态在承运人网站上显示为“已交付”,但您尚未收到包裹,请在 5 个工作日内与我们联系。我们将共同努力联系承运人并检查包裹的位置。
承运人将通过电子邮件或电话联系您进行调查,请您务必回复。 由于客户姓名错误、收货地址错误、或客户不在家、未在合理时间内取件而导致包裹未能交付给客户,均不属于OCEANBUY的失误。
如果包裹退回给 OCEANBUY,OCEANBUY 将通过电子邮件发送给客户。 如果客户选择重新发送包裹,客户需要支付额外的运费。 如果客户选择取消订单,OCEANBUY 将退还产品费用给客户,但所有运费除外。
根据客户的收货地址,承运人有几种送货方式: 直接将包裹送到门口签收。 在您的社区电子邮件中,包裹储物柜。 留下卡片通知,让顾客到附近的指定取件点取件。

Based on 14506 reviews
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(2597)
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Loved the shampoo, but the conditioner didn't work as effectively on my hair.

Loved it! Smells nice, works perfectly even on bleached hair.

Good texture, good scent!

I've always hated how lotion feels, but this one is light and refreshing! The 'creamy' scent is most noticable fresh out the bottle, but the strawberry scent comes out more once I put it on. Overall, pretty great! I'm thinking of getting the chocolate one for my brother. ^^

This Face Mask Works Miracles

These help calm the redness of my skin and make my skin softer. The face masks are very fragile so be gentle when pulling them out of the package. I always make sure to use the excess serum in the package to rub on my neck after I have finished using the mask.

Good moisturizer for those persons with sensitive skin.

Used on face and around eyes.

Obsessed

I LOVE this!! I was hesitant at first after reading what it was….but I got over that super quick lol. I put it on every night before bed and works great with my sensitive skin.

Great for stubborn lash

As an Asian household pretty much all my sisters, and I use this mascara for our eyelashes. It’s one of the only mascaras that keep the curl of our stubborn Asian lashes all day, although it’s pretty difficult to take off at the end of the day so I recommend either purchasing the remover or using an oil cleanser, because it pretty much won’t come off without it which can be a good or bad thing

Lovvvvve!

Absolutely loooove this product. My skin is sooo soft after using it each night. I’m definitely going to repurchase!

Great Amazon Find

This product is fantastic. I’ve been using it for 5 weeks and I notice a positive difference in my skin.

SO MUCH SERUM!!

I did not expect the package to have so much serum! I threw out my first pack after using (such a waste T_T) but now I have been keeping the packages and using the serum in my daily skincare up to 5 days after I use the mask. The value for this stuff is absolutely insane. Also, it's great for sensitive skin and super moisturizing!

Good but careful.

I always get tiny cuts in my face.
But I blame myself as I don’t get my face moist enough and don’t stretch the skin properly to have a smooth surface.
If you have bumpier skin forget it you’ll cut yourself multiple times.
Good and sharp.

My favourite line of Korean skin care by far

Get the snail moisturizer, it’s amazing. I have several of the products including cleansers and since I’ve started using them approximately a year ago I have not had any adult breakouts. People complement me on the tone of my skin now! And it’s price is extremely reasonable

Not sticky

Although it is an oil, it is not sticky. The scent is also good. There's no gutsy remake, so I don't know how it fell, but it's comfortable to use.

I was looking for something that would not just brighten my under eyes but maybe help them with volume loss. So far I really love it. And can’t beat the ingredients. My mom even bought it.

Very good moisturizer

Finally found moisturizer that perfectly matches my skin. I am in my mid 40’s and needed something that will make my skin look soft and glowy. This product definitely does it. I use it in AM & PM. Great under make up. Highly recommend!

The best mascara for short lashes

This is the only beauty product I buy on repeat. I have short, straight lashes and this is the ONLY mascara that keeps my lashes up and curled all day. Word of advice, buy the remover, because this stuff is not coming off your lashes until you use that remover.

Absolutely the best

This oil is absolutely amazing, one of the best purchases I have made in quite a while. Leaves my hair feeling silking smooth and smells divine. I will be buying this again.

loveeeeeeeee

i used for a while, it was really nice for sensitive skin! it actually cleared my skin and gave me the 'poreless' look/skin. It is very similar to the toner

The best lip balm ever

A absolutely, amazing, lip balm, adorable, design, and very moisturizing.

So cute

Very cute headband. Perfect for my routine.

quality

It covers very well

Love it

One of my favorite products, by my favorite skincare brand. Really gives you that clean shiny porcelaine skin appearance. (Although maybe check local Asian beauty stores because they could have better prices)

Very satisfied!

The product was a repeat gift for my granddaughter. She loves it!

Love this toner pad!

I use this toner pad morning and nightime, and it gives that brightening effect. I've only been using this for less than a month, but I could say it's worth the purchase. Brightens your skin, I did not get any breakouts but every skin is different. It's a bit expensive though.

Satisfaite

Je ne suis pas bilingue , j’aimerais des courriels en français. Livraison rapide et colis en bon état.