Return & Exchanges Policy

Return & Exchanges

Return Policy

At Oceanbuy, we accept returns and issue store credits for unopened, non-hygienic items only. Please note that Clearance and Final Sale products are not eligible for returns or exchanges.

We strive to ensure that all our products meet the highest standards of quality. Therefore, certain products are considered final sale due to hygienic reasons. These include:

  • Hair & Beauty Tools
  • Lipsticks
  • Socks & Slippers

For all other cases, please refer to the following return rules:

  • Returns/exchangesare permitted within 7 days of receiving the product.
  • Items purchased online must be returned by mail.
  • Returned items must be unopened, unused, and undamaged.
  • Oceanbuyis not responsible for the return shipping fee.

 

How to Return:

To initiate a return or exchange, please send us an email at cs@oceanbuy.ca. Be sure to include your order number and specify the item(s) you wish to return or exchange.

 

Based on 16705 reviews
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Very moisturizing

I like this cream, I am using it on my face and body. It has a little scent but I am ok with it.

This is my favourite store to buy my products. The customer service is impeccable and the prices cannot be beaten. Fantastic store that I will continue to forever buy from.

Very satisfied with order and service!

A
Round Lab 1025 Dokdo Trial Kit
A.V. (Winnipeg, CA)
Round Lab

This is a very convenient travel kit and a very good line with sea salt, it is for all skin types but it worked with my sensitive skin, I liked the foam for washing, it is so soft, the toner gently cleanses my skin and there is no redness. Thank you❤️

Fantastic buy

Smooth on my hair

Smells good

Works like it should

Makes your skin feel clean and visibly removes any make up left over after cleansing. My skin is sensitive and this product doesn't bother it. However I do sometimes get a few small bumps after using these pads, could be that I don't really need them, and that my pores are just clogged and not needing an acne pore cleanser pad.

100/10 ❤️

Really in love with the product. My skin seems to be more hydrated. Worth the money, definitely going to order more from The Virtual plaza seller.

Great addition to my skin care

I love this product, saw improvement in my pores almost immediately. Highly recommend.

Really nice.

They make your skin very soft. Really enjoyin them.

Very gentle, nice basic moisturizer

I needed a gentle moisturizer as I ruined my skin barrier with a vitamin c cream that did not work for my skin. This is so soothing and calming, nothing fancy but perfect if you have sensitive skin or have destroyed your skin barrier like I did.

C’est excellent 93/100 sur Yuka.

C’est exactement 100 / 100 pour Yuka.

Amazing!

Amazing! Face feels so good after using it. Good quality, good value for money.

New favorite

Best addition to my skincare routine!

Stay long

It is easy to apply the line with a clean tip and stay clean for a long time.

TikTok/Instagram impulse buy

I randomly saw a video on this product and I’m happy to say I’m pleasantly surprised how smooth my skin feels after the first use. It’s non irritant and I have sensitive skin, so that’s saying something.

It was the best face wash

I really love it
It makes my skin so clean and nice

Amazing, I will buy it again

Not the first time buying, love it