运输和退货政策

1.下单后包裹多久寄出?
OCEANBUY的处理天数通常为1-3个工作日,如果您订单中的某些产品需要从其他仓库转移,有时为5个工作日。例如,您在 1 月 1 日下单,我们将在 1 月 3 日或之前发货。
包裹发货时,我们将向客户发送带有跟踪号的电子邮件。如果您在订单状态更新为“已完成”后没有看到我们的电子邮件,请检查您的“垃圾邮件”文件夹。或者联系我们获取进一步的帮助。

2.包裹需要多久时间送到,运费是多少?
-GTA:阿贾克斯、布兰普顿、伯灵顿、多伦多市中心、怡陶碧谷、密西沙加、纽马克特、北约克、奥克维尔、奥沙瓦、皮克林、里士满山、斯卡伯勒、桑希尔、惠比、伍德布里奇
如果订单达到税前 $69 加元,以上这些地区可以免费送货,否则将收取 $6.99 加元的订单费用。交付需要 1-3 个工作日。

-加拿大: 注意:我们不接受邮政信箱。 如果订单税前达到 $99 加元,我们将提供免费送货服务,否则将收取 $9.99 加元的订单费用。 ON和QC发货1-5个工作日,外省5-10个工作日发货。

-美国: 注意:我们不运送到阿拉斯加和夏威夷。 如果订单税前达到 $99 加元,我们将提供免费送货服务,否则将收取 $9.99 加元的订单费用。交付需要 1-5 个工作日。

3. OCEANBUY 将使用哪些类型的运营商?
我们通常会使用 UPS 或Canada Post在加拿大交付。对于 GTA 选定区域,我们通常会使用本地送货服务,他们会在晚上 7-10 点左右为您送货,并会通过短信向您发送通知。对于美国,我们将使用 USPS。

4. 为什么我在加拿大邮政官网查不到运单号?
由于OCEANBUY将使用第三方承运商将所有包裹(尤其是那些包裹运送到ON,QC以外的省份)运送到加拿大邮政,因此您所在地区的加拿大邮政会延迟扫描和更新跟踪状态到他们的官方网站。在加拿大邮政官方网站上检查您的包裹状态通常需要大约一周的时间,因为他们不会在包裹到达您所在地区之前更新它。

5. 关于包裹派送失败
如果包裹状态在承运人网站上显示为“已交付”,但您尚未收到包裹,请在 5 个工作日内与我们联系。我们将共同努力联系承运人并检查包裹的位置。
承运人将通过电子邮件或电话联系您进行调查,请您务必回复。 由于客户姓名错误、收货地址错误、或客户不在家、未在合理时间内取件而导致包裹未能交付给客户,均不属于OCEANBUY的失误。
如果包裹退回给 OCEANBUY,OCEANBUY 将通过电子邮件发送给客户。 如果客户选择重新发送包裹,客户需要支付额外的运费。 如果客户选择取消订单,OCEANBUY 将退还产品费用给客户,但所有运费除外。
根据客户的收货地址,承运人有几种送货方式: 直接将包裹送到门口签收。 在您的社区电子邮件中,包裹储物柜。 留下卡片通知,让顾客到附近的指定取件点取件。

Based on 5065 reviews
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Helped reduce my redness and acne scars

Love it! Helped heal my acne scars faster by using a mask every night before bed

cheesy and smoky. a bit sweet but korean cheese tends to be a bit sweet which i love

Very tasty

I really enjoyed these packs they were very delicious

Glowing skin

Work wonder to lock moisture of the skin visibly reduces dullness.

LOOKING LIKE A GLAZED DONUT

this stuff is magic - in conjunction with oat milk toner and a really good moisturizer this is the best thing I’ve added to my skin care routine

Texture and Glow

I recently bought the Snail Mucin Serum, and I was a bit hesitant since it was the first time using it. It’s been over 2 weeks now and so far it has meant my expectations. The lightweight formula absorbs quickly, leaving my skin feeling hydrated and refreshed. I've noticed a significant improvement in overall skin texture and a subtle glow. I look forward to continuing using this in my skin care routine, and hope to see more great results!

Love it

Love this product. Helping reduce pore size, super lightweight, feels great but very moisturizing! Well priced! Certainly goes a long way!

Spreads pretty well

Two pumps are enough for the whole face. Spreads nice and even. Does not leave residue.

Highly recommend

This came highly recommended in tik tok and it did not disappoint! Be noticed a difference in my skin within 2 weeks of using!!

Great product!

Love this product gives a glass finish and very hydrating. Would purchase again!

No fragrance goes on nicely

I liked the formula and texture of this product. Is a good serum.

Cheaper in store

Product was amazing

Amazing

This has really helped my skin. It feels great!

Best product!

This product is amazing it has helped restore moisture to my face and has helped with my blemishes! Highly recommend.

Buy now!

This is a game charger!
Buy this now !
The best hydrating serum ever ❤️

My sensitive skin loves this essence!

This essence is an essential part of my everyday skincare routine. Soothes, improves skin quality and moisturizes beautifully.

user experience

i like the product. i would recommend this product to friends and family.

Leaves your skin smoother and softer

I like how little product is needed, how it makes my skin feel and look. Softer and more even.

Super bon produit

Super bon produit pour un petit prix. merci!

Wonderful product

I have been using the snail mucin product for a couple of weeks now and I love this product. It's not all slimy or sticky and obsorbes righ in to yor skin. It's light weight and moisturizing. Highly recommended!

It’s very easy to apply

Its very easy to apply on my hair by myself. Everything was inside the package.FYI It doesn’t cover grey hair.

Happy with the result

👍

Amazing but too expensive here

You can buy this at your local Chinese market for about four bucks buy it there instead

Leaves a nice stain

The shade is beautiful and quite buildable. Long lasting and transfer proof! If you want to get into K makeup, this would be the best choice