退款政策

Return & Refund Policy

*Customers Will be Responsible for Return Shipping Costs.

At Oceabuy we want to ensure all our products are of the highest standard for quality.

As a result, a few products are sold at final sale for safety, health and hygenic reasons such as beauty accessories, apparel, cutlery, hair accessories, and jewelry. Your complete satisfaction is our top priority. Thanks for shopping at Oceanbuy!

Due to COVID-19 and other’s safety requests, we kindly ask that all items requested for return / exchange are not used or expired, undamaged and unopened packaging. Items are expected to be in the exact same condition as when you received it, and are in the original box and/or packaging with all tags, if any.

If you are not entirely satisfied with your purchase, we’re here to help. In the unlikely event that you do receive a defective product, we implore you to contact our customer support team at cs@oceanbuy.ca

For all other cases, please refer to the following rules

// Item(s) purchase online can be returned through online exclusively by mail

// Item(s) purchased in one of our retail stores can be returned in-stores only

// All hygienic products that are made for contact with skin/hair, such as earrings, barrettes, hair accessories, face tools, apparel, and cutlery are final sale

// Original receipt or packing slip is required for all returns and exchanges

// Item(s) must be in its original packaging, unopened and unused

// Returns for item(s)_ purchased online are issued as a store-credit for online purchases only

// You have 7 days to return or exchange purchased item(s) after delivery

// Original shipping fees are non-refundable in any form once tracking information was generated

// Oceanbuy is not responsible for any additional return shipping handling fees made. And is only responsible for initial shipment charges

How to return

If you wish to return item(s) purchased from our website, please email our customer support team at support@oceanbuy.ca. Further instructions are provided on a case by case basis.

ALL SALE / DISCOUNTED ITEMS ARE FINAL SALE AND CANNOT BE EXCHANGED

Oceanbuy will not offer store credit for any open, used, or damaged products. Customers are to provide photos of their returning products before being shipped in case of damage during transit.

You must notify us for any discrepancies with your order within 7 days after delivery. Please be advised that we may not assist you in your inquiry if you fail to notify us within the named period.

Please be advised that these general guidelines are subject to change on a case by case basis.

Defects

If you received a defective item, please notify us within 7 days of receipt via email.

Please explain the nature of the defect and include photos or video. For items received via our courier, and if the item is damaged will require photos of the inner and outer packaging for evidence.

Non-defects

We want you to be happy with your purchase and allow returns within 7 days of receipt even if there is no defect. All unopened products that do not affect the resale returned at the customer’s expense Oceanbuy.ca will not be responsible for any return or replacement shipping fees charges.

You will be eligible for exchange with a similar item / any item of your choice, for which you may top up any difference.

Please note If the product caused allergies that will not be allowed to return, please be careful before ordering and make sure to avoid which ingredients may be allergic.

The returned items must use the original packaging (including invoice and any gifts).

Apply a return and exchange application-application passed- send back the original package-customer service will check the product -customers can choose to exchange or refund-the exchange will be shipped again or the refund will be directly returned to the account used for payment.OCEANBUY reserves the right to change our return policy and/or reject any exchange request for any reason without prior notice. In case of any dispute, OCEANBUY reserves the right of final decision.

Out of Stock Items

In the event that your order includes an item that is out of stock, we will refund the amount of the item that was out of stock, and will proceed to deliver the rest of the order.

We will inform you if the item is out of stock and ask if you would like to get a refund for that item or replace it with a different design or item.

Cancellations

You can cancel your order anytime before shipping.

If you want to cancel the order after shipping, please opt to return the item at the terms above under non-defects.

If you need further assistance, email us at cs@oceanbuy.ca OR go to our home page-contact us-submit your comment.

Based on 14781 reviews
82%
(12134)
18%
(2644)
0%
(1)
0%
(1)
0%
(1)
Feels natural and little goes long way

It feels lighter, natural and not as intense as other foam cleanser that makes your skin feel tight after washing. Little goes a long way to make a lot of foam and works really well.

Package came well and sealed and secured .

Vitamin b6 serum for irritating skin

This product is good for sensitive skin. It's soothing and hydrating. Can be used after microneedling. Product came on time. Would highly recommend.

Good product

For dry skin I love that the first time I used it I’m gonna try to do all the time. Thank you..

It really does hold a curl!

This mascara came highly recommended on Reddit so I decided to try it. I have super straight Asian lashes and this holds the curl all day! Even after taking it off, my lashes will still have a slight curl to it.

I’ve tried many different mascaras (even waterproof ones) and my eyelashes fall and straighten in under 30 mins. That’s not the case with this mascara, it really does work without falling or looking clumpy. I do heat up my eyelash curler a bit first and I also bought the brand’s remover too for easy removal.

Sooooooo nice

This product is amazing. The scent is so relaxing. It makes my skin feel so nice. I love you using it at night before I go in with my other products after washing my face. Would highly recommend!

Instant glowy skin

Excellent product leaves a spectacular finish for those who like glowy and hydrated skin; it has a very faint but very rich scent.

Great product!

A little goes a long way & I love how my skin is always hydrated. I have very dry & sensitive skin. Using this every day has done wonders for my skin!

Guy Review

My hair always looks ugly and dry after a shower. It took me this long to realize it’s bc of my shampoo drying out my hair + scalp and current conditioner not being good enough. So I took a chance in this conditioner and it got the job done. Smells a bit floral mixed w/ herbal which I like and don’t mind. But more importantly, it FIXED my hair. Maybe it will for you too!

Your skin needs this!

Excellent product to use right after cleansing when your skin is still a little damp. My skin was extremely dehydrated and I used this for 3 days and my skin completely transformed. Highly recommend!

My go to

I use this one for years now! I have normal skin (tent to dry) and i’m in love with this product: no smell, great moisturizing 🔥 no grease feeling or anything like that! And the most important: i done have anymore (ever) black pores anymore with this cream!!! Bravo, great quality.

Délicieux

Un de meilleurs ramen Buldak! 👌🏻

Perfect Balance

Not too heavy, not too light. Good for year round I believe.

Good for soft hair

I have been using this for years. My hair is soft and a lot of gel can't hold it, but this one can. I use spray as well after.

It’s good, not great.

This is a good product, the scent is nice and fresh. I’ve tried another product which is more cost effective and works better. It’s also quite pricey for not a lot of product.

Great

Hotter than expected but still tastes great!

Very good

I love the smell I wish it was stronger but it’s an artificial smell kinda like a strawberry shortcake doll

Moisturizing

Honestly I’ve only used it a few days but so far I like it

Love

Love this shampoo and conditioner and great value

Feels amazing

A tiny bit goes such a long way even on oily hair. I love this stuff.

Moisturizer and spots softener

I used this cream for the evening time after the sun tanning during a recent trip to the tropics. My skin remained moisturized and free from darker spots

Love these toner pads!!

I’m a fan of all the MediHeal products I have tried, but these toner pads are amazing! I used them more as a mask and put 4 on at once and let them sit for 10 minutes. I notice a difference in my skin the moment I take them off. My skin is softer and bouncier!