退款政策

Return & Refund Policy

*Customers Will be Responsible for Return Shipping Costs.

At Oceabuy we want to ensure all our products are of the highest standard for quality.

As a result, a few products are sold at final sale for safety, health and hygenic reasons such as beauty accessories, apparel, cutlery, hair accessories, and jewelry. Your complete satisfaction is our top priority. Thanks for shopping at Oceanbuy!

Due to COVID-19 and other’s safety requests, we kindly ask that all items requested for return / exchange are not used or expired, undamaged and unopened packaging. Items are expected to be in the exact same condition as when you received it, and are in the original box and/or packaging with all tags, if any.

If you are not entirely satisfied with your purchase, we’re here to help. In the unlikely event that you do receive a defective product, we implore you to contact our customer support team at cs@oceanbuy.ca

For all other cases, please refer to the following rules

// Item(s) purchase online can be returned through online exclusively by mail

// Item(s) purchased in one of our retail stores can be returned in-stores only

// All hygienic products that are made for contact with skin/hair, such as earrings, barrettes, hair accessories, face tools, apparel, and cutlery are final sale

// Original receipt or packing slip is required for all returns and exchanges

// Item(s) must be in its original packaging, unopened and unused

// Returns for item(s)_ purchased online are issued as a store-credit for online purchases only

// You have 7 days to return or exchange purchased item(s) after delivery

// Original shipping fees are non-refundable in any form once tracking information was generated

// Oceanbuy is not responsible for any additional return shipping handling fees made. And is only responsible for initial shipment charges

How to return

If you wish to return item(s) purchased from our website, please email our customer support team at support@oceanbuy.ca. Further instructions are provided on a case by case basis.

ALL SALE / DISCOUNTED ITEMS ARE FINAL SALE AND CANNOT BE EXCHANGED

Oceanbuy will not offer store credit for any open, used, or damaged products. Customers are to provide photos of their returning products before being shipped in case of damage during transit.

You must notify us for any discrepancies with your order within 7 days after delivery. Please be advised that we may not assist you in your inquiry if you fail to notify us within the named period.

Please be advised that these general guidelines are subject to change on a case by case basis.

Defects

If you received a defective item, please notify us within 7 days of receipt via email.

Please explain the nature of the defect and include photos or video. For items received via our courier, and if the item is damaged will require photos of the inner and outer packaging for evidence.

Non-defects

We want you to be happy with your purchase and allow returns within 7 days of receipt even if there is no defect. All unopened products that do not affect the resale returned at the customer’s expense Oceanbuy.ca will not be responsible for any return or replacement shipping fees charges.

You will be eligible for exchange with a similar item / any item of your choice, for which you may top up any difference.

Please note If the product caused allergies that will not be allowed to return, please be careful before ordering and make sure to avoid which ingredients may be allergic.

The returned items must use the original packaging (including invoice and any gifts).

Apply a return and exchange application-application passed- send back the original package-customer service will check the product -customers can choose to exchange or refund-the exchange will be shipped again or the refund will be directly returned to the account used for payment.OCEANBUY reserves the right to change our return policy and/or reject any exchange request for any reason without prior notice. In case of any dispute, OCEANBUY reserves the right of final decision.

Out of Stock Items

In the event that your order includes an item that is out of stock, we will refund the amount of the item that was out of stock, and will proceed to deliver the rest of the order.

We will inform you if the item is out of stock and ask if you would like to get a refund for that item or replace it with a different design or item.

Cancellations

You can cancel your order anytime before shipping.

If you want to cancel the order after shipping, please opt to return the item at the terms above under non-defects.

If you need further assistance, email us at cs@oceanbuy.ca OR go to our home page-contact us-submit your comment.

Based on 16100 reviews
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It’s very sick and turns over aubergine on certain skin

Excited to try. Great value for quantity.

Love this cleansing balm. Really does clean my face and keeping it Moisturized.

Love Mediheal Toner pads. Great for travels too.

Love this pretty package for lips!

Love this set to complete my BOJ collection!

S
DR. CEURACLE Vegan Kombucha Tea Essence 150ml
Saniya K.
Awesome

Like it

Great lotion

I hate using body lotion. It always leaves my skin feeling sticky and makes my clothes stick to my skin even after it's tried. Not this lotion. It's super moisturizing without being sticky and it makes me skin feel insanely smooth and soft. The scent is also really good to, for someone who's usually adverse to scented lotions. My skin has been loving this.

Great

Brightens and moisturizes

So hydrating!

I have been using COSRX for years and love using this as my last step! I have combination skin and it works great for me. I will also put it on any dry spots on my body before bed and I wake up with hydrated skin!

Good but

It's very good, there are better ones, but I really liked it

Reduce pores

Good exfoliate for sensitive skin, not too harsh

Best Mascara for Stubborn Lashes

It holds up very well— in fact all of the waterproof mascaras from the Heroine line last long. I usually work 12 hour night shifts and it doesn’t budge. I’ve also slept in this mascara afterwards and it still stayed on. I’ve ugly sobbed in this mascara and it was still on. I have very stubborn straight Asian lashes that are hard to curl, but this mascara holds the curl very well. Anyone who is looking to buy this mascara should get the mascara removed the brand sells or should use a good oil cleanser to remove the mascara.

Works well for all skin and races

it worked well for my skin type, will buy more.....Goodbye expensive skin care

love it

as a mama too, I do not have time to blow dry straighten or curl my hair, but this product has made my life 100 times easier you apply when it's damp and you let it air dry and that is the result. Looks like I did something to it when I absolutely did nothing. Hair I have is long but very thin, Very frizzy very cozy, but this product has moved out my hair with without weighing it down. I cannot wait to try the shampoo and conditioner.

Le parfait tonique

Premier geste du matin et du soir, sur une peau propre, avec juste un peu d’émolliant.
Parfait!

N
CLIO Kill Lash Superproof Mascara 7g - 3 Types
Nan m.
Lashes stay lifted

This is by far the best mascara for stubborn straight lashes, it works better than the heroine mascara in my opinion! The skinnier wand prevents lashes from clumping too which is a huge plus.

Cute but lowkey small

Wonderful product although came a little dirty

The product comes exactly as pictured and works wonderfully. It elongated my lashes, holds a curl very well, and doesn’t have a clumpy formula. It’s by far the best mascara I’ve used! However, when it arrived, the packaging had some dirt on the outside but didn’t appear to be opened or used. The product also has a strange plasticy smell.

Use for facial shaving

An influencer on YouTube recommended this for an inexpensive shave cream for at home dermaplaning. I will never go back to dry shaving my face again! This is way better, it is thin enough to allow all the hairs to be grabbed but slippy enough that the razor glides and doesn't grab the skin. It's a pretty decent size, so since I'm only using it for shaving I doubt I'm going to run out.