Refund policy

Return & Refund Policy

*Customers Will be Responsible for Return Shipping Costs.

At Oceabuy we want to ensure all our products are of the highest standard for quality.

As a result, a few products are sold at final sale for safety, health and hygenic reasons such as beauty accessories, apparel, cutlery, hair accessories, and jewelry. Your complete satisfaction is our top priority. Thanks for shopping at Oceanbuy!

Due to COVID-19 and other’s safety requests, we kindly ask that all items requested for return / exchange are not used or expired, undamaged and unopened packaging. Items are expected to be in the exact same condition as when you received it, and are in the original box and/or packaging with all tags, if any.

If you are not entirely satisfied with your purchase, we’re here to help. In the unlikely event that you do receive a defective product, we implore you to contact our customer support team at cs@oceanbuy.ca

For all other cases, please refer to the following rules

// Item(s) purchase online can be returned through online exclusively by mail

// Item(s) purchased in one of our retail stores can be returned in-stores only

// All hygienic products that are made for contact with skin/hair, such as earrings, barrettes, hair accessories, face tools, apparel, and cutlery are final sale

// Original receipt or packing slip is required for all returns and exchanges

// Item(s) must be in its original packaging, unopened and unused

// Returns for item(s)_ purchased online are issued as a store-credit for online purchases only

// You have 7 days to return or exchange purchased item(s) after delivery

// Original shipping fees are non-refundable in any form once tracking information was generated

// Oceanbuy is not responsible for any additional return shipping handling fees made. And is only responsible for initial shipment charges

How to return

If you wish to return item(s) purchased from our website, please email our customer support team at support@oceanbuy.ca. Further instructions are provided on a case by case basis.

ALL SALE / DISCOUNTED ITEMS ARE FINAL SALE AND CANNOT BE EXCHANGED

Oceanbuy will not offer store credit for any open, used, or damaged products. Customers are to provide photos of their returning products before being shipped in case of damage during transit.

You must notify us for any discrepancies with your order within 7 days after delivery. Please be advised that we may not assist you in your inquiry if you fail to notify us within the named period.

Please be advised that these general guidelines are subject to change on a case by case basis.

Defects

If you received a defective item, please notify us within 7 days of receipt via email.

Please explain the nature of the defect and include photos or video. For items received via our courier, and if the item is damaged will require photos of the inner and outer packaging for evidence.

Non-defects

We want you to be happy with your purchase and allow returns within 7 days of receipt even if there is no defect. All unopened products that do not affect the resale returned at the customer’s expense Oceanbuy.ca will not be responsible for any return or replacement shipping fees charges.

You will be eligible for exchange with a similar item / any item of your choice, for which you may top up any difference.

Please note If the product caused allergies that will not be allowed to return, please be careful before ordering and make sure to avoid which ingredients may be allergic.

The returned items must use the original packaging (including invoice and any gifts).

Apply a return and exchange application-application passed- send back the original package-customer service will check the product -customers can choose to exchange or refund-the exchange will be shipped again or the refund will be directly returned to the account used for payment.OCEANBUY reserves the right to change our return policy and/or reject any exchange request for any reason without prior notice. In case of any dispute, OCEANBUY reserves the right of final decision.

Out of Stock Items

In the event that your order includes an item that is out of stock, we will refund the amount of the item that was out of stock, and will proceed to deliver the rest of the order.

We will inform you if the item is out of stock and ask if you would like to get a refund for that item or replace it with a different design or item.

Cancellations

You can cancel your order anytime before shipping.

If you want to cancel the order after shipping, please opt to return the item at the terms above under non-defects.

If you need further assistance, email us at cs@oceanbuy.ca OR go to our home page-contact us-submit your comment.

Based on 14924 reviews
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Absolutely loved everything 💖 the lip tints and balm are so smooth, I love the colors.

Absolutely loved everything 💖 the lip tints and balm are so smooth, I love the colors.

Absolutely loved everything 💖 the lip tints and balm are so smooth, I love the colors.

Arriver en bonne état. J'ai hâte d'y goûter!

I love the way it makes my skin feel.

Smooth skin and great for sensitive skin

I have a sensitive skin that turns red easily and some products irritates my skin but this toner pad was very gentle and makes my skin feeling soft. Also very affordable! Will purchase again.

Lo amo !!

Este toner es espectacular , no huele mal , tiene una textura un poco espesa pero casi imperceptible , hidrata demasiado mi piel , es apto para cualquier tipo de piel , no dudes en comprarlo !!

So happy with this purchase

Being a newbie to korean skincare the doubt was which one is good for my skin. The bean essence was as described and so smooth on my skin. I tried it both as an exfoliator and as make up base and equally good.

Love this stuff

So great and black

Good hydration, strong fragrance

This product feels pretty nice on my skin, but the fragrance is really strong. I didn’t necessarily find it irritating, but the floral skincarey smell was a lot. I have acne prone oily skin and didn’t have any issues with breakouts. The formula absorbs easily and feels pretty hydrating. This toner has some great skin care ingredients, but I didn’t really see any significant change while using it. It did a good job adding hydration during the winter, but I haven’t really used it now that the weather is warmer.

Delicious dressing- hard to find

Difficult to find this delicious dressing in the grocery store - however a bit pricey to buy online…

probably the best exfoliater

I can't use normal exfoliating products bc they break me out however this, despite being oil, works so well. use a couple pumps and really rub into your skin in circular motions and the amount of dead skin and gunk coming off is satisfying. just make sure to use a good cleanser or double cleanse the oil residue away.

the best

This is the best and greatest toner in the world.

So good

Huele ríquisimoo❤️ y funciona súper bien, nada q envidiar a otros

Hoooooot

Really good but holly molly they are hot anymore who says its not is a lier. If your like me and love spicy food but not knock your socks off hot well then just get the 1x spicy ones cuz this will melt your fork

I love the product works best in my sensitive skin ❤️

I’ve waited for a week to see tge results and then share with you all. I was skeptic at first bcz I’ve sensitive skin but trust me this will make your skin so fresh and dewy wothout giving you bumps (I usually get when try any new products) love how it feels in my skin ❤️

Non irritating

This is my 2nd day using toner along with snail mucin and it’s been great on my skin. I will continue using it and I’m interested to buy anua oil based cleanser and anua foaming cleanser. I’m going to add very Korean skincare to my routine and will get my dream glass skin soon .

Super bon

J’adore ! Super piquant et super bon

Absolutely Wonderful...

This is the BEST facial cleansing solution on the market... Removing all types of makeup and mascara. The magic combination is everything skin needs, including oily types.

A must buy!

Absolutely love it!

Great for covering small flaws !

I love this ! Lasts a long time. Well worth the purchase.

Easy to use

I love the color and how fine the tip is. Lasts all day as long as you don't rub your eyes too much.